Refund policy
Important information about refunds and cancellation; confirm the operator’s actual commitments before paying.
Our additional service-resolution refund approach is explained below. Refund decisions are subject to the circumstances of the request and applicable consumer law; nothing in this policy limits your statutory rights.
When you can request a refund
If you experience a genuine problem with the service, please contact our team first so we can investigate and try to fix it. You can request a refund if we are unable to resolve your service problem or provide effective assistance that makes the service usable as agreed. We will assess the request based on the issue, service provided and applicable law. This is not an unconditional refund promise for every change of mind.
Support is available 24/7
British IPTV support is available 24 hours a day, 7 days a week on WhatsApp. Please include your plan, device type, approximate activation date, the error or symptoms and any troubleshooting steps already attempted. Never send card details, passwords or sensitive payment information in chat.
How to request help or a refund
- Contact us using the Contact Us page or our WhatsApp support.
- Describe the issue and give our team a reasonable opportunity to diagnose and resolve it.
- If we cannot fix the problem or provide an effective solution, ask for a refund review and provide your payment reference securely.
- Our team will explain the outcome and, where a refund is due, confirm the method and expected processing information.
Free trial availability
Free trials may be available before you subscribe. When offered, trial periods range from 5 to 24 hours, depending on the current promotion period and availability. Please ask support to confirm the trial length and terms before activation; not every request or period will qualify.
Your legal rights
This policy does not exclude or restrict consumer rights you may have under applicable UK or Irish law. Your statutory remedies may apply independently of any additional assistance we offer. Specific rights and cancellation rules depend on the contract, customer location and nature of the digital service.
Important policy details
The operator still needs to confirm its legal trading identity, correspondence address, payment return method, refund processing timelines, and any additional exclusions before relying on this page as a complete set of contractual terms. Contact support for written details before ordering.